Return and Refund Policy

Mahalo for your purchase!

At Trilogy Excursions, we pride ourselves on delivering high-quality products and exceptional customer experiences. Your satisfaction is our top priority, especially when it comes to our merchandise. In line with our commitment to excellence, we have established a clear and straightforward Return and Refund Policy for this product.

OUR RETURN POLICY

Return Eligibility

  1. Time Frame
    You have up to 30 days from the date of purchase to initiate a return.
  2. Condition
    To be eligible for a return, merchandise must be in the same condition you received it - unused and in its original packaging.
  3. Proof of Purchase
    Please provide a receipt or proof of purchase with your return request.

Non-Returnale Items

  1. Gift Certificates or Digital Downloads are not eligible for returns.
  2. Items damaged after delivery are ineligible, except for cases where damage occurred prior to receipt.

Return Process

  1. To initiate a request, please contact our customer service team at customerservice@sailtrilogy.com to start the return process.
  2. Our team will review your request to check order details and will reach out for further instructions if needed.
  3. Return the merchandise to the address provided by our team. Please note, return shipping costs are the customer's responsibility.

OUR REFUND POLICY

Refund Eligibility

Upon receipt, the returned merchandise will be inspected. If it meets our return conditions, a refund will be processed.

Refund Method

All refund requests will be credited back to your original method of payment.

Processing Time

Please allow up to 7-10 business days(?)  from the receipt of your returned item for us to process your refund. Additional time may be required for the refund to reflect in your account, depending on your bank or card issuer.

Exchanges

If you come to our Office Store located at 207 Kupuohi St. Lahaina HI. we can accommodate an exchange in person, otherwise if you wish to exchange the item, please return the original for a refund and place a new order.

Received a Damaged or Incorrect Item?

If your merchandise arrives damaged or if you receive the wrong item, please contact our customer service team immediately at customerservice@sailtrilogy.com. We will ensure that the issue is rectified promptly, including arranging for a replacement and covering any necessary shipping costs.

Contact Us

For any inquiries or assistance with your return and refund, feel free to reach out to our customer service team at:


Email: customerservice@sailtrilogy.com
Phone: 808-874-5649 

We're here to help!